Privacy policy

Privacy Policy

Last updated: March 29, 2026

OUIOUI (“we”, “us”, or “our”), operated by DOM Co., Ltd., provides this website and related services.

This Privacy Policy explains how we collect, use, and disclose your personal information.

Information We Collect

We may collect personal information including:
 • Name, billing and shipping address, phone number, and email
 • Payment and transaction information
 • Order history, returns, and exchanges
 • Account details (if applicable)
 • Communications with us
 • Device and usage data (including IP address and browser information)

How We Collect Information

We collect information:
 • Directly from you
 • Automatically through cookies and similar technologies
 • From service providers supporting our operations

How We Use Information

We use your information to:
 • Process and fulfill orders
 • Provide customer support
 • Improve our services and user experience
 • Prevent fraud and ensure security
 • Comply with legal obligations

We may also use your information for marketing communications where permitted by law.

Sharing of Information

We may share your information with:
 • Payment providers
 • Logistics partners (including DHL)
 • Our e-commerce platform provider (Shopify)
 • IT and service providers supporting our operations

We do not sell your personal information.

International Data Transfers

Your information may be processed outside your country of residence.

We take reasonable measures to ensure your data is handled in accordance with applicable laws.

Cookies

We use cookies and similar technologies to operate the website, analyze usage, and improve your experience.

You can control cookies through your browser settings.

Data Retention

We retain personal information only as long as necessary to:
 • Provide our services
 • Comply with legal obligations
 • Resolve disputes

Your Rights

Depending on your location, you may have the right to:
 • Access your personal information
 • Request correction or deletion
 • Withdraw consent where applicable

To exercise your rights, please contact us.

Security

We take reasonable measures to protect your personal information.
However, no system can guarantee absolute security.

Third-Party Links

We are not responsible for the privacy practices of third-party websites.

Changes to This Policy

We may update this policy from time to time.
The updated version will be posted on this page.

Contact

OUIOUI / DOM Co., Ltd.
2-9-8 3b, Ebisuminami, Shibuya-ku, Tokyo 150-0022, Japan
info@ouioui-store.com